Straight Answers for the Questions That Come Up Most
This page covers the real stuff — deposits via GCash, Maya, and InstaPay; how withdrawals are processed and verified; what happens when you need to confirm your account; and how to reach us when something isn't clicking. Every answer here is written by the team that actually operates the platform, not pulled from a template. If a question you have isn't listed,
our live chat is the fastest path to a direct answer. We keep this page updated whenever account flows or payment handling changes, so what you read here reflects how things actually work today. Players in Bacolod and across the Philippines use the same account system — the steps below apply regardless of which city you're in or which e-wallet you use.
Availability depends on local law and is open to eligible players only.
- GCash
- Maya
- InstaPay